The key feature of our support services is the use of our global delivery model constituting onsite-offshore capabilities. The model provides for high quality low cost support. The model comprises of understanding and documenting of the client's processes and systems onsite and establishing of teams, processes and infrastructure at the offshore center.
With the teams in place, and the procedures & processes well defined, the Offshore Development Centre (ODC) in its steady state makes deliveries at regular intervals as per the project schedules and predefined Service Level Agreements (SLAs). Regular customer feedback is sought through out, to identify areas of improvement, this enables the continuous improvement and increased efficiency at the ODC.